Last updated: 1 October 2025
At Ensutouch Skincare, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website https://ensutouch.net
1. Information We Collect
When you visit or use our website, we may collect the following types of personal data:
a. Personal Information You Provide
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details (handled securely via payment gateway)
- Order details and history
- Any information you provide when contacting us (e.g. via WhatsApp, Contact Form, email)
b. Automatically Collected Data
We may collect data automatically through cookies and analytics tools:
- IP address
- Browser type and version
- Pages visited and time spent
- Device type and operating system
- Referring website
2. How We Use Your Information
We use your personal information for the following purposes:
- To process and fulfill your orders
- To provide customer support
- To send order confirmations, shipping updates, or responses to inquiries
- To improve our website, services, and user experience
- To send marketing or promotional emails (only if you opt-in)
- To comply with legal or regulatory requirements
3. Marketing & Communication
You may receive promotional emails or updates from us if you have subscribed or made a purchase. You can opt out at any time by:
- Clicking the unsubscribe link in our emails
- Contacting us at ensutouch.healthyskin@gmail.com
4. Sharing of Information
We do not sell or rent your personal information to third parties. However, we may share your data with trusted third-party service providers for specific purposes:
- Payment processing (e.g., Stripe, iPay88, Billplz, etc.)
- Shipping and delivery partners (e.g., J&T, PosLaju)
- Email and SMS platforms
- Website analytics tools (e.g., Google Analytics)
- Legal authorities (if required by law)
All third parties are expected to comply with strict data privacy practices.
5. Data Security
We implement appropriate technical and organizational security measures to protect your data:
- SSL encryption
- Secure payment gateways
- Limited access to personal data
- Regular website and plugin updates
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will respond to any data breach in accordance with Malaysian PDPA.
6. Your Rights
Under the Malaysian Personal Data Protection Act (PDPA) 2010, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Withdraw consent for data processing (where applicable)
- Request deletion (subject to legal or operational constraints)
To exercise these rights, please contact us at [insert email].
7. Cookies & Tracking Technologies
We use cookies to improve user experience and analyze website traffic. You can control cookies via your browser settings.
By continuing to use our site, you consent to the use of cookies in accordance with this policy.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., social media, external blogs). We are not responsible for the privacy practices or content of those sites.
9. Policy Changes
We may update this Privacy Policy occasionally to reflect changes in technology, law, or our practices. Changes will be posted here with the updated date.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Ensutouch Skincare
📧 Email: ensutouch.healthyskin@gmail.com
📞 WhatsApp / Phone: [Insert number]